1. Order Cancellation
At VITTUS Financial Services, customers may request cancellation of an order within 24 hours of placing the order, provided the order has not been processed or delivered. Once the order has been processed or completed, cancellation requests may not be accepted.
To request a cancellation, customers may contact our support team using the details provided below.
2. Refund Policy
Refunds may be initiated under the following circumstances:
Order cancelled within the eligible cancellation period.
Payment deducted but order or service not confirmed.
Service unavailable after successful payment.
Duplicate payment made due to technical error.
Refunds will be processed using the original payment method used during the transaction.
3. Refund Processing Time
Once the refund request is approved, the refund will be processed within 5–7 business days. The time taken for the refunded amount to reflect in the customer’s account depends on the respective bank or payment provider.
4. Non-Refundable Situations
Refunds will not be provided in the following situations:
Cancellation request made after the allowed time period.
Services already delivered or completed.
Incorrect information provided by the customer at the time of purchase.
Any service charges or processing fees, where applicable.
5. Contact Us
For cancellation or refund-related queries, please contact:
VITTUS Financial Services
Email: nfo@vittus.in support@vittus.in
Phone: +91 98765 43210
Address: VITTUS Financial Services 123, Business Hub, Sector 44 Gurugram, Haryana 122003